If you live in Townsville, you can access many Centrelink services through a Centrelink account linked to myGov, including payments, messages, appointments and reporting. Visit servicesaustralia.gov.au to create or link your account and follow the identity-check steps. If you need face-to-face help, use the Service Centre finder on the official website to check Townsville locations, opening hours and appointment options. Services Australia decides eligibility and payment matters based on your individual circumstances.