In Melbourne, residential tenants are covered by Victoria's rental laws, which generally require landlords to keep the property in good repair and give proper notice before entering, except in limited situations. Urgent repairs should be reported promptly, while non-urgent repairs usually need to be requested in writing and completed within the required timeframe. Keep copies of messages, photos and receipts, and contact Consumer Affairs Victoria if the issue is not resolved. Your specific rights can depend on the rental agreement and circumstances, so check consumer.vic.gov.au or seek advice from a Victorian tenancy service.